What to Do if There Is an Error During Payment at Hostinger

What to do in case of error messages while making a payment and purchase cannot be completed

At Hostinger, we take all measures to safeguard your payment transactions. If you encounter an error while making a payment, you can refer to the following list to know more about it as well as the solutions:

错误信息	可能原因	解决方法
Insufficient funds, please check the balance	你的支付方式余额不足以完成支付。	再次确认是否有足够资金，或使用其他支付方式。
The payment window was closed, please try again	支付弹窗被关闭。	请重新尝试支付。如果窗口无法加载，请更换浏览器和网络连接，可能需要等待一小时后再尝试。
PayPal payment method was not added, please try again	PayPal 账户未绑定银行卡。	请确保你的 PayPal 账户已绑定银行卡。若问题仍存在，请联系 PayPal 客服。
The desired installment is not available for that transaction	设置分期付款时出现问题。	如果你使用的是借记卡或预付卡，或你的银行不支持分期，就会出现此提示。若非此类情况，请联系你的银行。
The payment authorization has failed, please try again	支付授权失败（原因有多种）。	先解决具体原因再重试。
The transaction was declined, please contact your bank	因安全原因支付被拒绝。	原因可能多种多样，先解决具体原因再重试。
The payment was rejected due to security concerns. Please contact us.	因安全原因支付被拒绝。	可尝试其他支付方式，或联系我们的客户成功团队协助处理。

If you have verified that you have enough funds on your payment method, or if any payment issue persists after trying these solutions, please get in contact with your bank for further assistance 😊

Additional Payment-Related Issues

Email Velocity – Declined

If you see this error, it usually means that you made too many unsuccessful attempts in a short period of time, and the bank temporarily blocked all the transactions. Kindly wait for 24 hours, or try with another card or payment method.

The Invoice Is Still Unpaid After the Payment

If the amount was deducted from your original payment method, but the invoice status in the control panel is still unpaid, most likely, the payment is still processing and needs more time to reach us.

Double Charge

If you were charged twice for the same purchase, please get in touch with our Customer Success team, and we will verify the situation for you.

来源：Hostinger 官方帮助文档